Orders & Shipping
When will my order be shipped?
Orders are typically processed within 2–4 business days.
During product launches, holidays, or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
How long does shipping take?
International delivery typically takes around 7–15 business days after dispatch, depending on your destination.
Delivery times are estimates and may be affected by customs, local postal services, weather, or other factors outside our control.
Do you offer worldwide shipping?
We currently ship to selected international destinations worldwide.
Available shipping destinations will be shown at checkout.
How much is shipping?
Shipping rates are calculated at checkout based on your destination.
Orders over $79 USD qualify for free standard tracked shipping.
Can I track my order?
Yes. All REJUNE orders include tracking.
Once your order ships, you will receive a tracking number and link by email.
Please allow some time for tracking information to update after dispatch.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees imposed by your destination country.
Unless these charges are collected at checkout, they are the responsibility of the customer.
What if my package is delayed or lost?
If your tracking has not updated for an unusually long period or you believe your package may be lost, please contact us at rejunestudio@gmail.com with your order number.
We will help investigate the shipment with the carrier.
Returns & Exchanges
What is your return policy?
We accept return requests within 14 days of delivery.
Items must be unworn, unused, in their original condition, and returned with their original packaging.
Please contact us before sending any item back.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns.
If your item arrives damaged, defective, or incorrect, please contact us and we will help resolve the issue.
Are any items final sale?
Customized or personalized pieces, gift cards, and items marked as final sale may not be eligible for return.
Items that have been worn, used, damaged, or altered after delivery cannot be returned.
Can I exchange my bracelet?
Please contact us before returning your item.
Exchange availability depends on current stock. If an exchange is not available, we may ask you to return the original item and place a new order.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible at rejunestudio@gmail.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the issue and work with you toward an appropriate replacement, refund, or other resolution.
Sizing
How do I choose my bracelet size?
Measure your actual wrist circumference where you normally wear a bracelet.
Do not add extra length yourself. We will adjust the bracelet based on bead size and wearing comfort.
How do I measure my wrist?
Wrap a soft measuring tape around your wrist where you normally wear a bracelet.
Keep the tape snug against your skin without pulling it too tight.
If you do not have a measuring tape, use a piece of string and measure it against a ruler.
What if I choose the wrong size?
Please contact us as soon as possible.
If your order has not yet been processed, we may be able to update the size.
If your bracelet has already been made or shipped, resizing options may depend on the specific design and may involve additional shipping or service costs.
Natural Stones
Are your stones natural?
REJUNE pieces are designed using natural stones and carefully selected components.
Because natural stones form through geological processes, variations in color, pattern, transparency, inclusions, and texture are completely normal.
Will my bracelet look exactly like the photos?
Not exactly — and that is part of what makes natural stones unique.
Color, pattern, clarity, inclusions, and texture may vary slightly from the product photos.
Lighting can also affect how the stones appear.
Are inclusions, clouds, or internal lines defects?
No.
Natural stones may contain inclusions, mineral traces, cloudiness, internal lines, or variations in transparency.
These are natural characteristics of the material and are not considered defects unless the stone is structurally damaged.
What does the “intention” of each bracelet mean?
Each REJUNE piece is designed around a state or idea, such as clarity, abundance, love, vitality, flow, or transformation.
These meanings are part of the creative concept behind the design.
They are intended as personal reminders and symbols, not guarantees of specific results.
Care
How should I care for my bracelet?
To help keep your bracelet looking its best:
- Avoid prolonged contact with water
- Avoid perfume, lotions, alcohol, and harsh chemicals
- Remove it before showering, swimming, exercising, or sleeping
- Store it separately to avoid scratches
- Wipe gently with a soft cloth after wearing
Can natural stones break?
Yes.
Natural stones are durable enough for normal wear, but they can chip, crack, or break if dropped or hit against hard surfaces.
Please handle your bracelet with care.
Will the metal parts tarnish?
Metal components may naturally change over time depending on wear, moisture, skin chemistry, and contact with cosmetics or chemicals.
Keeping the jewelry dry and storing it properly will help preserve its appearance.
Product & Design
Where are REJUNE pieces made?
REJUNE pieces are designed and assembled in China using carefully selected natural stones and components.
Each piece is finished by hand.
Are the bracelets handmade?
Yes. REJUNE bracelets are assembled by hand in small quantities.
Because of the natural materials and hand-assembly process, slight differences between pieces are normal.
What comes with my order?
Depending on the piece, your order may include:
- Your REJUNE bracelet
- A REJUNE intention card
- Jewelry care information
- Protective packaging
Exact packaging may vary by product or collection.
Can I send REJUNE as a gift?
Yes.
REJUNE pieces are designed to feel meaningful both as a personal piece and as a gift.
If gift options are available, they will be shown on the product page or at checkout.
Order Changes & Payment
Can I change or cancel my order?
Please contact us as soon as possible at rejunestudio@gmail.com.
If your order has not yet been processed or shipped, we may be able to make changes.
Once an order has been dispatched, it cannot be cancelled or modified.
Can I change my shipping address?
Contact us as soon as possible.
If your order has not shipped, we may be able to update the address.
Once a package has been dispatched, we may not be able to change the delivery address.
What payment methods do you accept?
Available payment methods will be displayed at checkout.
Payment options may vary depending on your location.
Is my payment information secure?
Payments are processed through secure third-party payment providers.
REJUNE does not directly store your full payment card details.
Contact
How can I contact REJUNE?
For questions about your order, sizing, shipping, returns, or products, contact us at:
We aim to respond within 1–2 business days.